FAQ

FAQ2024-03-05T19:02:11-05:00

Here Are Our Most Frequently Asked Questions.

If your question isn’t covered on this easy-to-use page, please contact us. We’d be glad to help!

Can I sell my artwork through your platform?2024-03-05T18:51:00-05:00

We are accepting applications! If you’re interested in offering high-quality prints of your artwork with the support of our experienced customer service and logistics team, please click here to fill out our artist application form.

Are there any discounts for bulk orders?2024-03-05T18:47:54-05:00

We offer a wholesale program tailored for businesses like interior decorators, designers, developers, and commercial buyers. If this applies to you, don’t hesitate to get in touch with us, and we’ll get you set up in no time!

Where are your prints produced?2024-03-05T18:45:30-05:00

Every print is printed, framed, stretched, and more, all at our headquarters in Hamilton, Ontario, Canada.

What is your return and exchange policy?2024-03-05T18:40:21-05:00

Our refund and returns policy can be found here.

Do you ship internationally?2024-03-05T18:39:48-05:00

Yes! However, orders outside of Canada and the United States require a custom shipping quote due to varying factors. If you’re located outside these countries and wish to place an order, please get in touch with us.

How long does it take to receive an order?2024-03-05T18:37:57-05:00

As every piece is printed on-demand, we require a 2-3 week window for printing, drying, and quality control before shipping. Once ready, you will receive an email indicating that your print is on its way, usually with a tracking number to monitor its progress. While we cannot control shipping delays, we diligently work to ensure your piece arrives in excellent condition and as swiftly as possible.

Can I request a custom size for a print?2024-03-05T18:35:36-05:00

Yes! We can print every piece in custom sizes (within limits to maintain image quality) and even specific crops. If you don’t see the size you want for the painting you’re interested in, just contact us. We’ll provide a mock-up and a quote for you

How do I place an order?2024-03-05T18:34:01-05:00

After clicking on any painting on the website, you’ll find two drop-down menus labeled “Print Type” and “Size.” Using these menus, you can select the style of print and the size you desire. After making your selections, simply click “Add to Cart” and proceed to your cart to finalize your purchase. If the desired size is unavailable, simply contact us with your custom order request, and we will provide you with a quote.

What kinds of prints are available?2024-03-06T18:12:09-05:00

Every high-resolution print is produced using archival inks and archival-quality canvas and paper. We offer Poster Print (10 mil premium lustre paper), Fine Art Paper Print (archival cold-press natural watercolour paper), and Canvas Giclee Prints (12oz cotton-based giclee canvas) for every piece we carry. We also offer stretched and framed options for our Canvas prints. Framed canvas giclee products include a high-quality  black floater frame, which displays beautifully in any room. Poster and Fine Art Paper Prints also include a white matt area for easy framing options.

 

What is Print On Demand?2024-03-13T13:42:56-04:00

Artlabel produces almost all print orders on-demand, starting the printing and preparation process only after your order has been placed. This approach allows us to significantly reduce wasted materials and offer a much broader selection of artwork and sizes. It also makes customization very straightforward and available for nearly every piece we carry. For more information about print-on-demand in general, click here. To shop, click here

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